Data & Privacy

b999 Privacy Policy

At b999, your personal information is handled with care. This Privacy Policy explains what data we collect when you use our platform, how we use it, who we share it with, and what rights you have as a b999 user in Pakistan.

Last updated: January 2026  |  Applies to all b999 registered accounts

How b999 Keeps Your Data Safe

We take privacy seriously. These cards cover the most important aspects of how b999 handles your personal information. The full policy below contains complete details.

Secure Data Storage

All personal data collected on b999 is stored on secured servers with industry-standard encryption. Access is strictly limited to authorised personnel who require it to operate the platform and support your account.

No Data Selling

b999 does not sell, rent, or trade your personal information to any third-party advertisers or data brokers. Your data is yours. We use it only to run your account, process your PKR transactions, and provide support.

Payment Data Protection

Financial information related to your JazzCash, Easypaisa, Raast, or bank transactions is handled through secure, encrypted payment channels. b999 does not store your full card numbers or mobile wallet PINs on its servers.

Your Rights Are Respected

You have the right to access, correct, and request deletion of your personal data. b999 will respond to data requests from verified account holders. See Section 9 for the full breakdown of your data rights.

Transparent Cookie Use

b999 uses cookies to keep you logged in, remember your preferences, and understand how users interact with the platform. We do not use cookies to build advertising profiles for external networks. You can manage cookies in your browser settings.

Breach Notification

If a data breach occurs that affects your personal information, b999 will notify affected users as quickly as reasonably possible and take immediate steps to contain and investigate the incident. Your security is our priority.

1 Introduction

Welcome to b999. We operate the online gaming platform available at b999.cx, offering casino games, slots, live dealer games, and sports betting to players in Pakistan. This Privacy Policy describes how b999 collects, stores, uses, and protects the personal information of everyone who visits or registers on our platform.

When we say "personal data" or "personal information," we mean any information that can identify you as an individual — this includes your name, mobile number, date of birth, payment account details, and your activity on the b999 platform.

By registering an account on b999, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you have any concerns about how your data is handled, please contact our support team before completing registration.

This Privacy Policy should be read alongside our Terms and Conditions which govern the use of the b999 platform more broadly.

2 Data We Collect

b999 collects personal data in several categories depending on how you interact with the platform. The table below summarises the main types of data we collect and why.

Data Category Examples Purpose
Identity Data Full name, date of birth, CNIC number, nationality Account registration, identity verification (KYC)
Contact Data Mobile number, email address, city Account communication, support, notifications
Financial Data Deposit/withdrawal history, payment method type, transaction amounts in PKR Processing payments, fraud prevention, withdrawal verification
Technical Data IP address, device type, browser, operating system Platform security, fraud detection, session management
Usage Data Games played, bets placed, session duration, pages visited Improving platform experience, responsible gaming monitoring
Verification Data CNIC copies, selfie photos, proof of address documents KYC compliance, withdrawal processing
Communication Data Live chat logs, support emails, complaint records Support resolution, quality assurance, compliance records

We only collect data that is necessary for the purposes stated. We do not collect sensitive categories of personal data such as health, religion, or political affiliation.

3 How We Collect Data

b999 collects your personal data through the following channels:

Direct from You

  • When you register an account on b999 and provide your name, mobile number, date of birth, and contact details.
  • When you complete identity verification (KYC) by submitting a copy of your CNIC, selfie, or proof of address.
  • When you make a deposit or withdrawal, including payment method details and transaction amounts in PKR.
  • When you contact our support team via live chat or email — including the content of those conversations.
  • When you respond to surveys, promotions, or competitions on the platform.

Automatically Through Technology

  • When you visit b999.cx, our servers automatically log your IP address, browser type, device information, and the pages you visit.
  • Through cookies and similar tracking technologies that store session information and usage preferences. See Section 7 for full details on cookies.
  • Through game logs that record your game activity, bet amounts, outcomes, and session duration for responsible gaming monitoring and dispute resolution purposes.

From Third Parties

  • From payment processors such as JazzCash, Easypaisa, Raast, and banking institutions — limited to transaction confirmation data needed to verify your deposits and process your withdrawals.
  • From identity verification service providers where we use automated tools to assist in verifying the authenticity of CNIC documents.
  • From fraud detection and security providers that help us identify suspicious activity patterns across accounts.

4 How We Use Your Data

b999 uses your personal data for the following legitimate purposes:

  • Account Management: To create, maintain, and manage your b999 account, including processing login sessions, storing your preferences, and managing account security settings.
  • Payment Processing: To process your PKR deposits via JazzCash, Easypaisa, Raast, bank transfer, and card payments, and to verify and process withdrawal requests to your registered payment account.
  • Identity Verification: To comply with our obligations to verify the identity of users before processing withdrawals or when account flags are raised — this includes checking CNIC data and matching payment account names.
  • Platform Security: To detect and prevent fraud, money laundering, abuse of bonus offers, duplicate account registration, and unauthorised access to accounts.
  • Customer Support: To respond to your queries, resolve complaints, and maintain records of support interactions for quality assurance and dispute resolution.
  • Responsible Gaming: To monitor player activity patterns and identify accounts that may benefit from responsible gaming interventions — such as setting deposit limits or triggering self-exclusion workflows.
  • Marketing Communications: To send you promotional offers, bonus notifications, and updates about new games or platform features — only where you have opted in to receive such communications. You can opt out at any time through your account settings.
  • Platform Improvement: To analyse aggregated, anonymised usage data to improve the b999 platform experience, identify technical issues, and develop new features.
  • Legal Compliance: To fulfil any legal obligations that require us to retain records, respond to lawful requests from competent authorities, or take action to prevent financial crime.

b999 does not use your personal data to build advertising profiles for third-party advertising networks, and we do not share your data with external marketers for their own promotional use.

5 Data Sharing and Disclosure

b999 does not sell your personal data. We share data only in the limited circumstances described below, and only to the extent necessary for each stated purpose.

Service Providers

We work with trusted third-party service providers who assist in operating the b999 platform. These include payment processors, identity verification providers, cloud hosting services, and customer support tools. These providers are contractually required to process your data only on our instructions and to maintain appropriate security standards.

Game Providers

When you play a game on b999 — such as a Pragmatic Play slot, an Evolution live dealer game, or any other third-party title — basic session data is exchanged with that game provider to enable the game to function. Game providers do not receive your payment details or full identity documents.

Legal and Regulatory Disclosures

b999 may disclose your personal data where required to do so by law, by a court order, or in response to a legitimate request from a competent authority investigating fraud, money laundering, or other financial crime. We will take reasonable steps to notify you of any such request where we are legally permitted to do so.

Business Transfers

In the event that b999 undergoes a corporate restructuring, merger, or acquisition, your personal data may be transferred to the acquiring entity. Users will be notified of any such transfer and the incoming entity will be bound by obligations consistent with this Privacy Policy.

We do not share your data with social media networks, external advertising platforms, or any entity for the purpose of targeting you with advertisements outside of the b999 platform.

6 Payment Data

All financial transactions on b999 are conducted in PKR and processed through secure payment channels. When you use JazzCash, Easypaisa, Raast, bank transfer, or a debit/credit card to deposit or withdraw funds, the following applies:

  • b999 does not store your complete card number, CVV, mobile wallet PIN, or online banking password on its servers. Payment credentials are handled directly by the relevant payment processor using their secure infrastructure.
  • b999 retains a record of transaction amounts, dates, payment method types, and transaction reference numbers. These records are kept for the purpose of processing your withdrawals, resolving payment disputes, and maintaining financial records.
  • Your registered name on b999 must match the name on your JazzCash account, Easypaisa account, or bank account used for withdrawals. This requirement exists to prevent third-party payment fraud and to protect your funds.
  • b999 only processes withdrawals to payment accounts that have been used for a deposit or that have been verified as belonging to you. Withdrawals to unverified third-party accounts are not permitted.

If you believe an unauthorised transaction has been made through your b999 account, contact our support team immediately. Do not process a chargeback through your payment provider without first raising a dispute through b999 support — chargebacks on funds that have been legitimately played may result in account suspension.

7 Cookies and Tracking

b999 uses cookies — small text files stored in your browser — and similar technologies to improve your experience on the platform. Here is what we use and why:

Cookie Type Purpose Can You Disable?
Essential Cookies Keep you logged in, maintain your session, remember your language and region settings No — platform will not function correctly without these
Functional Cookies Remember your preferences such as game display settings, notification choices, and recently played games Yes — but some features may be affected
Analytics Cookies Help us understand how users navigate the platform — pages visited, session duration, error events — using anonymised aggregate data Yes — via browser settings
Security Cookies Assist in fraud detection and account protection by identifying unusual login patterns or suspicious device changes No — required for account security

b999 does not use advertising cookies or third-party retargeting cookies. To manage or delete cookies, use the settings menu in your browser. Most modern browsers allow you to block, delete, or receive notifications before cookies are set.

8 Data Retention

b999 retains your personal data for as long as is necessary to provide the services you have requested and to comply with our obligations. The following general retention periods apply:

  • Active Account Data: Retained for the full duration that your b999 account remains active. This includes your registration details, identity verification documents, and account history.
  • Financial Transaction Records: Retained for a minimum of five years from the date of each transaction. This is a standard requirement for financial record-keeping to support dispute resolution and fraud investigations.
  • Support and Communication Records: Retained for a minimum of two years after your last interaction with our support team.
  • Closed Account Data: When you close your b999 account, we retain a limited set of records as required for legal compliance, fraud prevention, and to prevent re-registration in breach of a self-exclusion period. Personal data that is no longer needed is deleted or anonymised.
  • Inactive Account Data: Accounts that have been inactive for an extended period are subject to our inactive account policy. You will be notified before your data is deleted or anonymised.

9 Your Rights

As a b999 user, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team with your registered account details so we can verify your identity before processing the request.

Right of Access

Request a copy of the personal data b999 holds about you. We will provide this within a reasonable timeframe after verifying your identity.

Right to Correction

Request correction of inaccurate personal data we hold about you — for example, a misspelled name or incorrect date of birth.

Right to Deletion

Request deletion of your personal data where it is no longer necessary for the original purpose. Note that some data must be retained for legal compliance.

Right to Restrict Processing

Request that we limit how we use your personal data in certain circumstances — for example, while a dispute is being investigated.

Right to Object

Object to the use of your personal data for marketing communications at any time. You can also opt out directly through your account notification settings.

Right to Portability

Request a copy of the data you have provided to b999 in a structured, machine-readable format where technically feasible.

b999 will respond to data rights requests from verified account holders within a reasonable period. Requests that are clearly unfounded, repetitive, or disproportionate may be declined with an explanation. We will never charge a fee for a first data access request.

10 Children and Minors

b999 is strictly an adults-only platform. You must be at least 18 years of age to register an account and use the b999 gaming platform. We do not knowingly collect personal data from anyone under the age of 18.

If b999 discovers or has reason to believe that an account is held by a person under 18, that account will be suspended immediately. Any funds in the account will be handled in accordance with our underage account policy, which prioritises returning legitimate deposits after verification.

If you are a parent or guardian and believe your child may have created an account on b999, contact our support team immediately with the account details so we can investigate and take appropriate action.

b999 takes its responsibility regarding underage access seriously. Our registration process includes a date of birth declaration. Providing a false date of birth to bypass age restrictions is a violation of our Terms and Conditions and may result in permanent account closure and forfeiture of funds.

11 Security Measures

b999 employs a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or disclosure. These include:

  • SSL/TLS Encryption: All data transmitted between your browser or app and b999 servers is encrypted using secure transport layer protocols. Look for the padlock icon in your browser's address bar when on b999.cx.
  • Access Controls: Access to personal data within b999 is restricted on a need-to-know basis. Staff with legitimate operational reasons can access relevant data only — there is no general open access to the full user database.
  • Secure Password Storage: Account passwords are stored using industry-standard cryptographic hashing — we cannot read your password, and neither can any b999 staff member. This is also why b999 support will never ask for your password.
  • Fraud Detection Systems: Automated security systems monitor for unusual account activity, suspicious login patterns, and potential fraud signals in real time.
  • Regular Security Reviews: Our platform security is reviewed and updated on a regular basis to address emerging threats and maintain robust protection standards.

While b999 takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. You also play a role in keeping your account safe — use a strong, unique password, enable any two-factor authentication options available on your account, and contact support immediately if you suspect your account has been compromised.

12 Changes to This Policy

b999 may update this Privacy Policy from time to time as the platform evolves, as our data practices change, or to reflect updates in applicable data protection standards. When material changes are made, we will notify registered users via email or an in-platform notification.

The updated Privacy Policy will always be published on this page with a revised "last updated" date at the top. We encourage you to review this page periodically so you remain informed about how your data is being handled.

If you continue to use the b999 platform after the effective date of any update to this Privacy Policy, your continued use constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you may close your account by contacting support.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way b999 handles your personal data, please reach out to our support team. We are available 24/7 via live chat within the b999 platform and can be reached by email at the address shown in the footer of this page.

  • For data access, correction, or deletion requests, contact support and clearly state the nature of your request along with your registered account username.
  • For concerns about how your data has been used, raise a formal complaint through our support channel. We aim to respond within five business days.
  • For urgent security concerns — such as suspected unauthorised access to your account — contact live chat immediately for the fastest response.

Our support team is your first point of contact for all privacy-related queries. For formal written complaints or data rights requests, use the support email address shown in the site footer and include your registered username and a clear description of your request.

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